Now Hiring: PT Resource Navigator

Written By Katie Cox

Resource Navigator

Up-to-date COVID-19 VACCINE IS REQUIRED FOR THIS ROLE If an offer is made, a COVID-19 Vaccine series must be completed by the first day of employment. Medical and/or Religious exemptions will be assessed if needed by the applicant.

Job Title: Resource Navigator

Location: Portland, Oregon

Applications accepted until Monday, June 29th

***The Marie Equi Center strongly encourages bilingual English/Spanish applicants and applicants with lived experience relevant to the communities we serve to apply.***

Job Details

Salary

$26/hr + $1 bilingual pay differential 

Job Type

Part-Time: 26-30 hrs/week, In-person

Benefits

  • Paid self-care time each week

  • 6 floating holidays per year

  • Up to 160 hours of PTO per year

  • Sick leave

  • Flexible schedule

  • 401k matching

  • Monthly Wellness Stipend

Please note: This part-time position is not currently eligible for medical, dental, or vision benefits.

This position reports to the Peer Services Lead.

About Us

The Marie Equi Center is a Day Center dedicated to supporting unhoused and low-income LGBTQAI2S+ individuals through trauma-informed care, community health access, housing navigation, peer support, and a welcoming, affirming environment. Our work centers belonging, dignity, and justice for all.

Centering Equity and Social Justice

We have a deep commitment to equity and social justice, advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all—in our workplaces and our communities. With this commitment, The Marie Equi Center is rooted in a pro-equity agenda to advance regional change and ensure that residents from the most vulnerable communities are at the forefront of our efforts.

We are dedicated to hiring individuals who represent the diverse populations we serve and who are committed to serving participants with quality and compassion. The selected candidate will join an innovative and progressive team that values collaborative leadership to foster personal and professional growth, equity, and social justice, as well as respect for people and staff. Trauma-informed care is a cornerstone of our work, and we prioritize hiring and training individuals with lived experiences of houselessness and other identities relevant to the communities we serve (LGBTQAI2S+, BIPOC, neurodivergent, disabled).

Job Summary

The Resource Navigator provides immediate resource navigation, referrals, and practical support to guests accessing services at The Marie Equi Center. This role works closely with front desk staff, peer staff, and community partners to help individuals identify available supports, complete applications and basic intakes, and connect to both internal and external resources.

This position emphasizes responsiveness, accessibility, relationship-building, and trauma-informed customer service. The ideal candidate is organized, compassionate, grounded in anti-oppressive values, and comfortable supporting individuals navigating housing instability, healthcare barriers, behavioral health needs, and complex systems.

Key Duties and Responsibilities

Resource Navigation & Guest Support

  • Provide immediate resource navigation and referrals for guests accessing Center services.

  • Assist guests with completing applications, forms, releases of information, and basic intakes.

  • Support connections to housing/shelter resources, healthcare, recovery services, food assistance, healthcare, benefits programs, legal resources, and other community services.

  • Provide appointment support, referral follow-up, and coordination assistance as needed.

  • Help guests identify immediate needs and prioritize next steps in a supportive and collaborative manner.

  • Maintain updated knowledge of local resources, eligibility requirements, and referral pathways.

Front Desk & Drop-In Support

  • Work closely with front desk staff to support smooth guest flow and responsiveness during service hours.

  • Assist with welcoming guests, answering questions, and helping orient individuals to available services.

  • Support a calm, affirming, and trauma-informed environment throughout the Center.

  • Assist with guest sign-ins, basic documentation, and data collection as needed.

  • Provide de-escalation support and compassionate communication during moments of stress or crisis.

Documentation & Coordination

  • Document referrals, interactions, and support provided in a timely and accurate manner.

  • Maintain confidentiality and protect sensitive participant information in accordance with HIPAA and state privacy laws.

  • Collaborate closely with peer staff, community health workers, and leadership regarding participant needs and care coordination.

  • Participate in team meetings, trainings, and collaborative problem-solving processes.

  • Assist with tracking resource requests and identifying emerging community needs or service gaps.

Qualifications

Required

  • 1-2 years experience in social services, community-based services, customer service, peer support, or resource navigation.

  • Strong interpersonal and communication skills.

  • Ability to interact with compassion, empathy, and trauma-informed communication across a range of mental health, substance use, and housing experiences.

  • Strong organizational skills and ability to manage multiple tasks simultaneously.

  • Commitment to gender justice, racial equity, disability justice, and anti-oppression.

  • Basic proficiency with Google Workspace, email, and data entry systems.

  • Ability to work both independently and collaboratively in a team environment.

Preferred

  • Peer support certification (PWS, CHW, PSS, CRM)

  • Experience working with unhoused or low-income communities.

  • Knowledge of local housing, healthcare, behavioral health, and social service systems.

  • Lived experience relevant to the communities we serve.

  • Multilingual skills.

  • Experience with HMIS, case management software, or resource databases.

  • Familiarity with trauma-informed de-escalation approaches.

Work Schedule and Location

  • Current anticipated schedule:Monday–Thursday, 9:30am–4:30pm

  • This is a fully in-person role at our Day Center in Portland.

  • A computer and cell phone will be provided for work use.

  • Masks are required for all in-person services.

  • Some physical activity such as light lifting (under 30 lbs), walking, and extended periods of sitting or standing may be involved.

Special Requirements

  • Employees are required to adhere to OSHA and workplace safety protocols.

  • Employees are required to safeguard the privacy and dignity of all guests in accordance with HIPAA and state confidentiality laws.

  • Employees must complete required onboarding and safety trainings within designated timelines.

Apply now
Katie Cox